← Back to miricall.com.au

Privacy Policy

Miricall AI Solutions  |  Last updated: 24 March 2026

1. Introduction

Miricall (trading as Miricall AI Solutions, "we", "us", or "our") is committed to protecting the privacy of our clients, workshop participants, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (www.miricall.com.au), enrolling in our workshops, or engaging our consulting and implementation services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information that is reasonably necessary to provide our services. This includes:

• Leads and enquiries: Name, email, phone number, business name, role/title, location, and enquiry details
• Workshop and event participants: Registration details, dietary/accessibility requirements (if provided), attendance records, feedback, and where sessions are recorded, audio and/or video of participants
• Client and consulting information: Business processes, systems, requirements, workflow documentation, call flows, SOPs, and knowledge base content
• CRM and operational data (implementation clients): Customer contact details, interaction history, pipeline stages, appointment details — only as authorised by you
• Payment and billing information: Transaction details to process fees and invoices. Full card details are handled by third-party payment processors and are not stored by us
• Technical and usage data: IP address, device/browser info, pages visited, and referral sources via cookies and analytics tools

3. How We Collect Information

• Directly from you via enquiries, bookings, proposals, and service engagements
• Online forms and booking tools on our website or via social media
• Email and phone communications to info@miricall.com.au
• During workshops and delivery, including activities, feedback forms, and recordings where applicable
• From your systems when you authorise us to connect to your CRM, calendar, telephony, or other tools as part of implementation
• Automatically via cookies and similar technologies when you use our website

4. Workshop Recording and CPD Records

Where workshops are recorded for internal quality assurance or note-taking purposes, participants will be informed prior to the session commencing. Recordings will be stored securely and not shared publicly without participant consent.

As a CPD Approved Provider (#789772, The CPD Group), we maintain records of workshop attendance and completion to support CPD certification. These records include participant names, contact details, session dates, and hours completed and are retained for a minimum of 5 years in accordance with CPD provider obligations.

To request a CPD certificate of attendance, contact us at info@miricall.com.au following your session.

5. Voice Agent Implementations and Call Recordings

Where we deploy AI voice agents for clients, those agents may record calls or generate transcripts. Before deployment, clients are responsible for ensuring appropriate consent notices are provided to callers in accordance with the Telecommunications (Interception and Access) Act 1979 and relevant state listening devices laws. Miricall will assist in implementing compliant consent mechanisms as part of the implementation process.

6. How We Use Your Information

• Respond to enquiries and manage leads
• Deliver workshops, issue invoices/receipts, and improve session content
• Provide consulting services including process audits and AI opportunity mapping
• Design, build, deploy, and support AI implementations
• Process payments, maintain records, and manage billing
• Send marketing and educational communications where permitted — you may opt out at any time
• Improve our website and services through analytics
• Meet legal and regulatory obligations and manage disputes or complaints

7. Disclosure of Your Information

We do not sell your personal information. We may disclose it to:

• Service providers and platforms we use to deliver services (hosting, analytics, scheduling, payment, CRM, and AI/automation platforms), subject to confidentiality obligations
• Our personnel and contractors who need access to perform work for you
• Your nominated third parties (e.g., your CRM administrator or IT provider) where you ask us to liaise or integrate
• Legal and regulatory bodies where required or authorised by law
• Business transfer parties (e.g., in a restructure or sale), subject to confidentiality

Overseas Disclosures: Some third-party providers may store or process information outside Australia (e.g., the United States). We take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles.

8. Data Ownership and No Lock-In

You own your systems and your data. We do not claim ownership of data processed within your custom agents, automations, or workflows. We build with portability in mind and will assist you to export or transition your configurations and data at the end of an engagement, subject to any third-party platform constraints.

9. Data Security and Retention

We use industry-standard security measures including SSL encryption and enterprise-grade platforms to protect your information. We retain personal information only for as long as necessary to fulfil its purpose, meet legal obligations, or satisfy CPD record-keeping requirements (minimum 5 years). When no longer required, information is securely destroyed or de-identified.

10. Cookies and Tracking

Our website uses cookies via Google Analytics to analyse traffic and improve user experience. You may disable cookies through your browser settings. By continuing to use our website, you consent to our use of cookies as described in this policy.

11. Direct Marketing

We may send educational content, AI updates, workshop announcements, and promotional offers where you have provided consent or where permitted under the Spam Act 2003 (Cth). You may opt out at any time via the unsubscribe link in any email or by contacting info@miricall.com.au.

12. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to access, correct, delete, or request a copy of your personal information, and to withdraw consent or make a privacy complaint. Contact us at info@miricall.com.au to exercise any of these rights.

13. Complaints

If you have a complaint about how we handle your personal information, contact us at info@miricall.com.au. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services constitutes your acceptance of any updated policy.

15. Contact Us